For my very first blog post, I have chosen to discuss an American phenomenon...the UPS package delivery.
Just the other day, while using the main stairway at Rawls Hall, my laptop bag fell apart. It seemed as though this was impeccable timing, as I had been desiring a Timbuk2 bag the week before. With my desire converted to need, I was able to browse the website and place an order without feeling guilt for purchasing a relatively expensive gift for myself.
After placing my order, an automatic receipt was sent to my email inbox with a tracking number for my package. Upon opening this email, my mouse pointer took on a life of its own and clicked the tracking link! As always, nothing appeared in the tracking register...I guess I'll have to wait until tomorrow to track it again.
So the next day comes, and I find that my package is in California...two more days pass and somehow, it is still in California. The weekend passes (along with Columbus Day) and sure enough the package is still in California.
Then today...I was home studying for finals until about 2:05 PM. At that point, I decided I would switch venues. The hours pass and the exam is taken. I arrive home and there it is....in white, yellow, and brown splendor! As I stare at it, I can sense it laughing at me. I can almost hear it say, "I waited for you to leave and came at 2:06!"
Yes, that is the glory of the UPS notice. Imagine the wasted time and energy of that notice. Not only is paper and time wasted, but the expectations of consumers. Now, I have posted my note, with attached signature, to the door....where it will wait until tomorrow.
SOLUTION: Either stay home all-day everyday (and don't even think about napping) until your package arrives or develop a new system...e-signature. Wouldn't it be nice if you could sign off on a package remotely via cell phone or email?
Tuesday, October 14, 2008
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